Enhancing governance through apprenticeships: Meeting FCA’s Consumer Duty expectations

Fiona — Thu, 07 May 2026 15:37:10 GMT

The Financial Conduct Authority’s (FCA) recent publication on good and poor practices related to Consumer Duty board reports highlights the critical role of governance in achieving fair outcomes for customers. Central to these findings is the emphasis on a board’s responsibility to effectively oversee, monitor and challenge organisational strategies and actions. This makes a strong case for integrating Governance Officer apprenticeships and targeted training into financial services firms to strengthen governance frameworks to meet or even exceed regulatory expectations.

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Enhancing governance through apprenticeships: Meeting FCA’s Consumer Duty expectations