About CSA Apprenticeships
Retain. Reskill. Reward.
CSA Learning exists to put apprentices at the heart of everything we do.
Our vision is to develop confident professionals, strengthen regulated industries and add lasting value to the communities we serve. We will be recognised as an apprentice-centred, values-led organisation, delivering challenging and relevant curricula across specialist and regulated sectors including trading standards, governance, compliance, collections, housing, gambling, food and other high-impact environments.
Our mission is to deliver high-quality, apprenticeship-led education that reflects real occupational practice and meets the needs of learners, employers and society. We do this by designing bespoke learning programmes, working in partnership with employers, and upholding the highest standards of quality, professionalism and ethics. We are committed to developing expert tutors who inspire, challenge and support apprentices to achieve sustainable success.
Our values
- Apprentices First: We place apprentices at the centre of our decisions, ensuring learning is supportive, inclusive, ambitious and focused on real progression.
- Quality Without Compromise: We take pride in the quality of our provision, maintaining robust standards, honest self-evaluation and a culture of continuous improvement.
- Expertise Matters: We recruit and develop tutors who are experts in their field, combining occupational credibility with outstanding teaching and mentoring.
- Bespoke by Design: We work collaboratively with employers to design tailored programmes that reflect real roles, risks and responsibilities.
- Ethical and Responsible: We act with integrity, fairness and accountability, supporting strong outcomes for learners, employers and the public.
- Continuous Improvement: We reflect, learn and evolve, using feedback, insight and evidence to improve performance and impact.
How we can help
Learn how apprenticeships from the CSA can benefit both the learner and their employer, and the experience and service you can expect throughout your apprenticeship journey.
Our track record
of our apprenticeship employers state that their staff come out of our apprenticeships more skilled than when they went in.
of our apprenticeship employers believe that our ability to provide the right training at the right time is a key strength.
of our apprentices highlight our ability to prepare them for success in their future careers.
CSA receives Strong Standard in recent Ofsted inspection
The inspection report, published on 14 April 2026, recognises that CSA has developed “demanding and relevant curriculums in partnership with employers and sequences learning effectively so apprentices build the knowledge and skills they need in their roles”. Ofsted also highlighted tutors’ use of effective teaching strategies, including breakout rooms, dual coding and flipped learning, to strengthen apprentices’ understanding and memory retention of complex topics.
CSA Apprenticeship Case Study
CSA Learning visits Lowell’s apprenticeship graduation
"Sometimes (my apprenticeship) put me at an advantage to other people that already worked here, particularly handling difficult conversations with customers about credit and debt."
We visited Lowell as they celebrated several of their employees completing their apprenticeships with the CSA.
During our visit, we had the opportunity to speak to some of the apprentices, to hear how their apprenticeship has benefited them.