Bespoke Learning Solutions
What you want when you need it
Transform your performance with expert-led, bespoke training built for the debt recovery industry. Boost compliance, sharpen negotiation skills, and drive results, because your team deserves training that delivers real impact.
CSA Learning prides itself in producing the bespoke training you need to develop you and your teams' knowledge and skills. If you want to add a professional qualification that's not a problem we can include that too!
Award Winning Bespoke Programming
Lowell’s previous apprenticeship experience taught them that successful programmes require marrying the learning content to the role, as well as partnering with a skilled training provider offering tailored coaching and flexible solutions. CSA, with its understanding of Lowell's business needs and its sector expertise, developed a bespoke apprenticeship programme that blended theory and practical learning.
The programme, designed to equip employees with the skills required in the Financial Services (FS) sector, was tailored to support Lowell’s recruitment needs and DE&I objectives. The apprenticeship programme offered a 12-month blend of coursework, workshops, and regular learning. The training aligned with Lowell’s long established induction plan, ensuring new recruits gained industry-level insight while also learning Lowell’s specific way of working.
This continuous learning approach created added value for both Lowell and the apprentices. Lowell’s apprentices were able to perform at a higher level, and some even outperformed more experienced colleagues. The combination of CSA’s accredited apprenticeship model and tailored solutions provided significant benefits for both Lowell and its apprentices.
"Sometimes (my apprenticeship) put me at an advantage to other people that already worked here, particularly handling difficult conversations with customers about credit and debt."
We visited Lowell as they celebrated several of their employees completing their Level 2 Credit Controller & Collector apprenticeships with the CSA.
During our visit, we had the opportunity to speak to some of the apprentices, to hear how their apprenticeship has benefited them, how they have been implementing the skills they developed into their day to day responsibilities, and what advice they would give to anyone considering an apprenticeship.