About CSA Learning
An award-winning learning and development specialist and an Approved Apprenticeship Training Provider, CSA Learning supports firms and employers to train, improve and assess their workforces in our specialist areas of credit control and debt collection, compliance and risk, trading standards and governance.
CSA Learning provides employers with training to reskill existing staff, as well as a means of introducing new employees to your company and sector. Our tutors are all specialists in their fields, with learner feedback consistently highlighting the exceptional standard of workshop delivery.
Our Mission
Our mission is to deliver high-quality, apprenticeship-led education that reflects real occupational practice and meets the needs of learners, employers and society. We do this by designing bespoke learning programmes, working in partnership with employers, and upholding the highest standards of quality, professionalism and ethics.
Who is the Credit Services Association (CSA)
The CSA is the only national trade association in the UK representing organisations in the debt collection and purchase industry. Drawing upon this extensive experience of working within highly-regulated environments, the CSA develops and delivers learning and development solutions designed to increase capability, professionalism, standards, talent retention, and social mobility in this complex sector.
We use this specialist expertise and experience to assist employers from the public and private sectors to upskill and reskill existing or new employees in business-critical areas.
About CSA Learning
As well as being a well-established industry trade body, the CSA* is also an award-winning learning and development specialist and an Approved Apprenticeship Training Provider. It supports its member firms, and employers in wider sectors to train, improve and assess their workforces in our specialist areas of credit control and debt collection, compliance and risk, governance, and trading standards.
Our mission is to deliver high-quality, apprenticeship-led education that reflects real occupational practice and meets the needs of learners, employers and society. We do this by designing bespoke learning programmes, working in partnership with employers, and upholding the highest standards of quality, professionalism and ethics. We are committed to developing expert tutors who inspire, challenge and support apprentices to achieve sustainable success.
We are an Approved Apprenticeship Training Provider and an accredited centre for Functional Skills Assessment. In our recent Ofsted inspection, we received a Strong standard for Curriculum and Teaching in addition to meeting the required standard across all 4 other categories. This is a significant endorsement of the quality of our apprenticeship provision, the dedication of our team, and the value of specialist learning and development support for our sector. We hold an Excellent rating from employers and a Good rating from apprentices following reviews – you can view the reviews here. Our current apprentice achievement rate sits at 72.9% compared to 65.4% national average.
Our dedicated Learning and Development team can create bespoke training solutions that can fit your specific requirements, from bite-size online courses to degree level apprenticeships.
We also offer the Collector Accreditation Initiative (CAI), an affordable online test to assess debt collectors’ knowledge and scope of understanding of compliance, enabling firms to mitigate regulatory risks and uphold the high standards of the CSA Code of Practice.
The CSA Digital Academy Online Learning Modules are an affordable and effective way to upskill staff at all levels, giving them instant, convenient access to high quality, flexible virtual training materials tailored to the needs of the individual and the business.
*CSA (Services) Ltd is a subsidiary of the Credit Services Association (CSA).