About CSA Learning
An award-winning learning and development specialist and an Approved Apprenticeship Training Provider, CSA Learning supports firms and employers to train, improve and assess their workforces in our specialist areas including credit, debt collection, compliance, counter-fraud, trading standards and governance.
CSA Learning provides employers with training to reskill existing staff, as well as a means of introducing new employees to your company and sector. Our tutors are all specialists in their fields, with learner feedback consistently highlighting the exceptional standard of workshop delivery.
Our Mission
Our mission is to ensure that professionals working in our industry and related sectors have access to the best quality, up-to-the-minute training and development opportunities.
Who is the CSA
The CSA is the only national trade association in the UK representing organisations in the debt collection and purchase industry. Drawing upon this extensive experience of working within highly-regulated environments, the CSA develops and delivers learning & development solutions designed to increase capability, professionalism, standards, talent retention, and social mobility in this complex sector.
We use this specialist expertise and experience to assist employers from the public and private sectors to upskill and reskill existing or new employees in business-critical areas.
About CSA Learning
As well as being a well-established industry trade body, the CSA* is also an award-winning learning and development specialist and an Approved Apprenticeship Training Provider. It supports its member firms, and employers in wider sectors to train, improve and assess their workforces in our specialist areas of credit, collections, compliance and counter-fraud.
Our mission is to ensure that professionals working in our industry and related sectors have access to the best quality, up-to-the-minute training and development opportunities.
In 2017, we became an Approved Apprenticeship Training Provider (you can find us on the Register of Apprenticeship Training Providers here) and we are also an accredited centre for Functional Skills Assessment. We were proud to have recently achieved the highly sought-after Ofsted GOOD rating, which endorses our work to teach a challenging curriculum and highlights our culture of high expectations, high standards of integrity, and professional behaviour. We hold an Excellent rating from employers and a Good rating from apprentices following reviews** – you can view the reviews here.
Our dedicated Learning and Development team can offer everything from strategic consultancy on your workforce strategy, to specialist apprenticeships and individual virtual training modules on specific skills required by collections staff.
We also offer the Collector Accreditation Initiative (CAI), an affordable online test to assess debt collectors’ knowledge and scope of understanding of compliance, enabling firms to mitigate regulatory risks and uphold the high standards of the CSA Code of Practice.
The CSA Digital Academy Online Learning Modules are an affordable and effective way to upskill staff at all levels, giving them instant, convenient access to high quality, flexible virtual training materials tailored to the needs of the individual and the business.
*CSA (Services) Ltd is a subsidiary of the Credit Services Association (CSA).
**As of February 2025.