CSA Digital Academy
Learning for everyone everywhere
Refresh your skills and knowledge with our series of specialist online learning modules, workshops and online tests. Providing instant and convenient training resources, the digital academy offers an affordable and effective way to upskill your staff at all levels.
Online Learning Modules
Affordable and effective ways to upskill staff at all levels. Convenient access to high quality, flexible virtual training materials.
Collector Accreditation Initiative (CAI)
The CSA’s long established online test to monitor and assess a firm’s internal training and demonstrates commitment to meeting regulatory expectations.
CSA Training Workshops
Led by CSA tutors and subject matter experts, these group sessions cover practical insight on topics such as compliance, negotiation, leadership, regulation, legislation and more.
Consumer Duty online training module testimonial
"I genuinely was impressed how well the course was put together and delivered. The exam and study materials were clear and I’ve come away with a lot of ideas for our own internal company procedures. They’ve removed a lot of the technical jargon and made it very easy to understand. Well worth doing the course even if you think you’re up to date with the new legislation!"
Laura Martin, Credit Limits International Ltd
Online Learning Modules
Flexible learning that builds confident collections professionals
The Digital Academy Online Learning Module's offer affordable and effective ways to upskill collections staff at all levels, giving them instant, convenient access to high quality, flexible virtual training materials tailored to the needs of the individual and the business.
Users can select to undertake modules relevant to their needs, and select as many or as few as they wish - and they are not required to be completed in any particular order. Each module takes approximately one hour to complete, and you may save your progress and resume it at a later date.
Collector Accreditation Initiative (CAI)
Setting the benchmark for collections compliance
The CAI is suitable for those at all levels from senior management to frontline agents in collections and associated functions. It covers the latest Financial Conduct Authority (FCA) regulation to key legislation, relevant agendas such as vulnerability, and the CSA Code of Practice.
Online Workshops
Practical insight with real-time guidance
The Digital Academy Workshops provide an opportunity for professionals to sharpen their skills and stay ahead of the curve.
Each session is live and interactive with real time coaching, with practical insight that you can apply immediately. Topics include complaints handling, financial crime and anti-money laundering, negotiation skills & more.