CSA Digital Academy

Learning for everyone everywhere

Refresh your skills and knowledge with our series of specialist online learning modules, workshops and online tests. Providing instant and convenient training resources, the digital academy offers an affordable and effective way to upskill your staff at all levels.

Online Modules
Online Learning Modules

Affordable and effective ways to upskill staff at all levels. Convenient access to high quality, flexible virtual training materials.

CAI
Collector Accreditation Initiative (CAI)

The CSA’s long established online test to monitor and assess a firm’s internal training and demonstrates commitment to meeting regulatory expectations.

Digital Workshop
CSA Training Workshops

Led by CSA tutors and subject matter experts, these group sessions cover practical insight on topics such as compliance, negotiation, leadership, regulation, legislation and more.

Quotation Marks - Green

Consumer Duty online training module testimonial

"I genuinely was impressed how well the course was put together and delivered. The exam and study materials were clear and I’ve come away with a lot of ideas for our own internal company procedures. They’ve removed a lot of the technical jargon and made it very easy to understand. Well worth doing the course even if you think you’re up to date with the new legislation!"

Laura Martin, Credit Limits International Ltd

Online Learning Modules

Flexible learning that builds confident collections professionals

The Digital Academy Online Learning Module's offer affordable and effective ways to upskill collections staff at all levels, giving them instant, convenient access to high quality, flexible virtual training materials tailored to the needs of the individual and the business.

Users can select to undertake modules relevant to their needs, and select as many or as few as they wish - and they are not required to be completed in any particular order. Each module takes approximately one hour to complete, and you may save your progress and resume it at a later date.

Collector Accreditation Initiative (CAI)

Setting the benchmark for collections compliance

The CAI is suitable for those at all levels from senior management to frontline agents in collections and associated functions.  It covers the latest Financial Conduct Authority (FCA) regulation to key legislation, relevant agendas such as vulnerability, and the CSA Code of Practice.

Online Workshops

Practical insight with real-time guidance

The Digital Academy Workshops provide an opportunity for professionals to sharpen their skills and stay ahead of the curve.

Each session is live and interactive with real time coaching, with practical insight that you can apply immediately. Topics include complaints handling, financial crime and anti-money laundering, negotiation skills & more.