Online Learning Modules

Flexible learning that builds confident collections professionals

The Digital Academy Online Learning Modules offer affordable and effective ways to upskill collections staff at all levels, giving them instant, convenient access to high quality, flexible virtual training materials tailored to the needs of the individual and the business.

Users can select to undertake modules relevant to their needs, and select as many or as few as they wish - and they are not required to be completed in any particular order. Each module takes approximately one hour to complete, and you can save your progress and resume it at a later date.
Debt Administration
Administration

Learn about the role of a debt purchaser, what a Collections Department does, and its role within the operational structure of its organisation.
Commercial Debt
Commercial Debt

Review the legislation and standards governing commercial debt collections, and develop an understanding of the different types of debt, as well as the interest and charges that can be applied.
Supporting Organisation
Supporting Organisations

Develop an understanding of the different organisations supporting the role of collections staff - from tracing of customers to enforcement actions and the regulation that support your work.
Understanding Customers
Understanding Customers

Gain insight into how and why customers get into debt, how you can effectively communicate with customers, as well as understanding the regulations governing communication methods.
Managing Compliance
Managing Compliance

Develop an understanding of the policies, procedures and the framework used to ensure compliance standards are followed, and looks at the processes a compliance officer implements in order to fulfil their role.
Vulnerable Customers
Customers in Vulnerable Situations

Discover the measures that organisations and individuals should take to treat customers in vulnerable situations fairly and learn how to effectively manage difficult conversations with customers.
Working in Debt Collection
Working in the Debt Collection Industry

Learn about the purpose of debt collection, historical developments of the debt collection industry, collection methods and techniques and external influences impacting the industry.
Legislation
Legislation and Regulation

Learn about the legal framework surrounding the industry, as well as the legislation that has dictated its direction, the regulators that govern it and how to meet required legal and regulatory standards in your organisations.
Consumer Duty
Consumer Duty

An interactive and accessible learning resource to assist with understanding the Consumer Duty, including why it was implemented, the three key elements of the consumer duty, and its impact on the frontline of collections.
Cyber Security
Cybersecurity for Financial Services

Understand the different types of cybersecurity attacks, where and how they take place, and steps that can be taken to improve protection from attacks.