The role of a debt collection department explained
Debt collection and debt purchase administration sits at the heart of how organisations manage arrears and customer relationships across the credit lifecycle.
This module introduces the key organisations involved in the process and provides a high-level view of how administration functions across creditors, debt collection agencies and debt purchasers, highlighting the shared foundations that underpin collections activity across the industry.
By completing this module, learners will gain a clear understanding of how debt collection and debt purchase administration operates across creditors, debt collection agencies and debt purchasers. The module builds knowledge of how collections functions are structured, how organisations work together across the credit lifecycle, and the regulatory expectations that apply to collections and purchase administration, enabling learners to understand the consistent principles that underpin effective, fair and compliant collections activity across the industry.
Introduction to the module
Key Information
Cost - up to 10 licences
£55 + VAT per module (member) £75 + VAT per module (non-member)
Cost - more than 10 licences
£45 + VAT per module (member) £65 + VAT per module (non-member)
Length of module
The module takes approximately one hour to complete.
Activation period
The module is active for 12 months from the activation date
View our case studies and testimonials
Explore real stories from our customers, from school leaver apprentices to long term staff developing their knowledge.
