Hear directly from organisations and individuals who have worked with us, highlighting the impact of our award‑winning apprenticeship programmes and specialist online training, and how they are applied in real‑world settings across the sector.
"CAI has proven to be a valuable tool for us to invest in and support overall team competence and development. Our guys went from a little initial apprehension at the thought of an exam, some haven’t sat an exam in a good few years, to thoroughly enjoying being involved in the process and activities we carried out implementing CAI.
"Having the full support of our Executive team and the wider business teams in embracing and celebrating this initiative has been incredible and has resulted in all of our guys passing their exams!
"We couldn’t be prouder of our team and our collective CAI achievement. Ongoing we will also be including CAI into our new starters onboarding and induction journey plans to keep the CAI spirit and momentum thriving throughout our people from day one."
"CAI has proven to be a valuable tool for us to invest in and support overall team competence and development. Our guys went from a little initial apprehension at the thought of an exam, some haven’t sat an exam in a good few years, to thoroughly enjoying being involved in the process and activities we carried out implementing CAI.
"Having the full support of our Executive team and the wider business teams in embracing and celebrating this initiative has been incredible and has resulted in all of our guys passing their exams!
"We couldn’t be prouder of our team and our collective CAI achievement. Ongoing we will also be including CAI into our new starters onboarding and induction journey plans to keep the CAI spirit and momentum thriving throughout our people from day one."
“My tutor's help with preparing me for the end point assessment (EPA) was valuable as I was guided to the specific areas in the Key Performance Indicators (KPIs) that would relate to both papers and select relevant scenarios to add additional context to my answers.
"The encouragement and belief in me was invaluable, especially when I lacked this in myself.
"Huge thanks again to my tutors for all the support and guidance."
“As a "mature" learner I was nervous about undertaking a Level 3 Apprenticeship programme, however after my first Workshop with Barbara Stephenson my outlook was one of excitement and anticipation. The nerves soon went as Barbara explained the process, learning outcomes and how I would reach the end goal of obtaining my qualifications both as a Level 3 Compliance Risk Officer and also the ICA International Advanced Certificate in Regulatory Compliance.
"As my journey has gone on, I find myself excited about attending Workshops and the virtual classrooms that we attend to embed what we have been learning. I am already using my new-found knowledge and skills in my current role as Compliance Team Leader within the department and business as a whole. My confidence has grown significantly, and I have been proactive in seeking out opportunities within the business to provide evidence for my portfolio to show that I have achieved the learning outcomes expected.
"My experience so far has been amazing, and I am looking forward to the end result and showing that mature learners do have the ability to learn and achieve excellence with the help and support of fantastic tutors. I would recommend the Apprenticeship to anybody who is looking to further their career within Risk & Compliance.
"An all-round amazing journey!"
Sharon Jamieson, Compliance Assurance Team Leader (Sofology)
"My colleagues and I thought this was an excellent online course which gave an interactive insight to the understanding of Consumer Duty. The course was well presented, easy to follow and engaging throughout".
Laura Elliott, an apprentice Regulatory Compliance Officer at Northumberland County Council, who was awarded a merit in the End Point Assessment of the CSA Level 4 Regulatory Compliance Officer Apprenticeship, won the ‘Advanced’ category at the Northumberland County Council Apprentice of the Year Awards. Her mentor Laura Southwell also won an award for mentoring the apprenticeship.
“I want to convey my sincere thanks to the CSA apprenticeships team for their hard work and support in encouraging Laura to reach her potential through the apprenticeship process. It has been a pleasure to work with them as part of her learning journey.”
Laura Southwell, Trading Standards Officer at Northumberland County Council, who mentored to two CSA apprentices.
"My experience so far as an apprentice working towards the Level 4 Regulatory Compliance Officer, has been fantastic. The tutors are knowledgeable and explain everything in plain English. They are always on hand to provide support, and nothing is too much trouble. Feedback on work is constructive and consistent.
"I cannot speak highly enough of all the CSA Staff and I would without doubt recommend them to anyone as a Learning provider."
Adam Heavisides, Senior Enforcement Officer (Doncaster Council)
"I thought the course was excellent and just at the right level for the intended audience. I particularly liked the telephone role-play example as it was a typical conversation we hear and helps highlight the areas that need particular focus to ensure we’re achieving fair outcomes."
Chris Garner, Risk & Compliance Manager (Restons Solicitors)
"My experience of the Level 4 Regulatory Compliance program has been very positive.
"All of the workshops have been very informative and valuable. My tutor has a wealth of experience to share owing to his time working for Trading Standards.
"The knowledge that I have acquired on the course has helped to inform my activities at work and I am sure that it will continue to do so in the future.
"All of the fellow students that I came in to contact with were lovely and there was a good atmosphere at each workshop."
